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Return / Exchange Policy

Full Price Merchandise:

Returns / exchanges on merchandise must be initiated via email within 15 days of receipt of purchase. For returns on full price merchandise, a refund will be given in the original form of payment within 7 days of receiving your returned product. For exchanges, the difference will either be charged or refunded to the original payment method. In order to facilitate a return/exchange, please contact customer service (support@paper-crown.com). We offer free returns and exchanges for domestic orders that fall within our 15 day policy. Packages must be postmarked within 5 business days of being sent the label by Paper Crown. Products must be returned unworn and in original packaging with all tags and stickers attached.

Sale Merchandise (Merchandise that is discounted prior to a coupon code being applied):

Returns / exchanges on merchandise must be initiated via email within 15 days of receipt of purchase. To determine if a sale item is final sale please reference the product page of the item you are purchasing. For returns on sale merchandise a refund will be given in the form of store credit. In order to facilitate a return/exchange, please contact customer service (support@paper-crown.com). We offer free returns and exchanges for domestic orders that fall within our 15 day policy. Packages must be postmarked within 5 business days of being sent the label by Paper Crown. Products must be returned unworn and in original packaging with all tags and stickers attached.

Holiday Return Policy:

All orders placed on and after 11/25/16 will be subject to an extended return policy. All returns and exchanges must be initiated before 1/6/17 or fall within our standard 15 day policy. Full price merchandise is eligible for a full refund, while sale merchandise (merchandise that is discounted prior to a coupon code being applied) is eligible for a store credit or exchange as outlined above.

For additional assistance concerning our online store or your online purchase, please contact us via email at support@paper-crown.com.

Bridesmaids Return Policy

All paper crown bridesmaids orders are final sale. Should you experience any significant issues with your order, please contact bridesmaids@paper-crown.com.

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